Solve your grievances within 15 days via JKIGRMS: LG Manoj Sinha

Jammu, September 18, 2020

Oftentimes, the lackadaisical behavior prevalent in a few government departments lead to the unwanted delay to avail various services by the populace. An efficient grievance mechanism can speed up the entire process by providing each citizen with the power to raise concerns or complaints in a prompt and professional manner.

Recently, according to the data shared by Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh in a written reply mentioned that a total of 15,86,415 such grievances were received in 2018 as against 18,66,124 in 2017. And of which 14,98,519 and 17,73,020 grievances were redressed in 2018 and 2017, respectively. Also, in the year 2019, a total of 18,67,758 public grievances were received out of which 16,39,120 were redressed which shows that the average disposal rate of grievances has improved nationally. In addition to this, the new system is available 24*7 with applicant OTP authentication, acknowledgement to applicant at each stage, feedback by complainant and on top of that grievance submission through call center by making a phone call between 9.30 AM -5.30 PM on all days except Sunday.

The maiden J&K Integrated Grievance Redressal and Monitoring System (JKIGRMS) is linked to Government of India's grievance website and J&K became first UT in India to take this step. The registration of grievances is allowed through internet 24x7 with a provision to submit grievance in English at http://jkgrievance.in. Grievances pertaining to the districts can also be registered by calling on the Toll-free District Call Centres (18005722327 for Jammu Region and 18005722328 for Kashmir Region). A time frame of 15 days has been set up to dispose of complaints with regular updates in the status which can be tracked by complainant.

During the launch, the Hon'ble Lieutenant Governor said that IGRMS shall decentralize the handling and redressal of public grievances by making district collectors/deputy commissioners the primary level of receiving, disposing and monitoring grievances.

Also ensured that there will be consistent status update of the grievances on the portal. And, if laxity found while addressing the people's grievances, strict actions will be taken against concerned officers.